05-01-2009 11:11 AM - edited 03-18-2019 10:58 PM
Hello,
I have written a custom script for CUE 7.0.2. Basically, the script plays an opening greeting then, if no user input is received, it transfers to an operator. During the time after the greeting plays, the caller hears "are you still there" twice, which is confusing them. How can I remove this - to either go immediately to the operator or to remove the prompt altogether and just have a couple of moments of silence.
Any assistance with this is greatly appreciated.
Brian
Solved! Go to Solution.
05-01-2009 11:34 AM
Right click the menu, go to properties, input. Change the maximum retries to 0. It will then route based on the option under unsuccessful.
05-01-2009 11:34 AM
Right click the menu, go to properties, input. Change the maximum retries to 0. It will then route based on the option under unsuccessful.
05-01-2009 11:42 AM
Worked like a charm! Many thanks for the quick response.
07-03-2014 07:29 AM
Hello Guys,
Is it possible to remove it with console commands?
Thank you,
Alex.
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