No sound on IP Communicator when using AnyConnect

[wgregoryjr]

When connected directly to network (office), IPC works fine with no problems however when using AnyConnect from home office, unable to get audio to work.

Firewall issue?  looking for suggestions...

[wgregoryjr]

It not a firewall issue, tried adding AnyConnect to firewall exceptions in XP with no luck.

AnyConnect version 3.0.3050

IP Communicator version 7.0.4.0

O/S is Windows XP

IPC works fine with other VPN clients, also works when directly connected to network.  Issue seems to be with AnyConnect but have no idea what to check.

[gnanem]

Hi,

Please also review the document < How Cisco IP Communicator Obtains an Audio IP Address with a VPN>:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cipc/7_0/english/administration/guide/cag70cfg.html#wp1045281

Also you can change the settings from "Detect Automatically" to "Use this adapter(VPN) 's IP Address" to work around this.

Regards,

Gnaneswaran

-Pls rate Helpful posts.

[gnanem]

Hi,

Please check that all the UDP ports for the RTP stream are open,you can use this link to know which are the ports used.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/8_5_1/portlist851.html

Regards,

Gnaneswaran.