No voice when press phone message button

[jads]

I have a problem when I press message button of phone there is no wellcome message or asking password. no sound at all, what could be the problem. good thing is there is no event.

CallManager 4.0(1)sr2a

Unity 4.0(3)

[lindborg]

Well, if Unity is picking up and you're not hearing anything, the best place to start is with this tech tip on one-way audio issues with Call Manager:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080093c11.shtml

[Chris Deren]

Do you have Firewalls or ACLs possibly blocking RTP from the phone to Unity/Exchange server?

Chris

[Ginger Dillon]

Hello -

Check the phone's DN configuration in CallManager and see if it has a Voicemail Profile defined. If it is set to None, you will get the behavior described. That's because the Voicemail Profile tells CCM which CTI route point/hunt list to dial to get to a Unity server port. Once this has been set and the phone reset in CCM, pressing the Messages button should give you one of two responses:

1. Opening Greeting if the extension of the phone is not assigned to a Unity subscriber

2. Prompt for password if the extension is assigned to a Unity subscriber.

This is one of the features known as Easy Message Access.

Hope this helps!

Ginger