NTP Time server stuck restarting

[deblyn914]

My time is off on all phones and greetings.  I cannot seem to get the time server to restart.  it has been stuck restarting for at least two days, after we suffered a power outage.  Any suggestions would be wonderful.

admin:utils ntp status
ntpd (pid 2279) is running...

remote refid st t when poll reach delay offset jitter
==============================================================================
216.218.192.202 .INIT. 16 u - 1024 0 0.000 0.000 0.000
216.239.35.4 .INIT. 16 u - 1024 0 0.000 0.000 0.000

unsynchronised
time server re-starting
polling server every 64 s

Current time in UTC is : Tue Aug 20 08:10:48 UTC 2019
Current time in America/Los_Angeles is : Tue Aug 20 01:10:48 PDT 2019
admin:

[Gregory Brunn]

Have you review the following doc

https://www.cisco.com/c/en/us/support/docs/unified-communications/unified-communications-manager-callmanager/118718-technote-cucm-00.html

I would start by doing a NTP restart on pub
utils ntp restart

Then I would check I am not being blocked to those lost with a network capture.
utils network capture port 123

Then if that proved I was seeing correct traffic I would continue with.
utils diagnose module ntp_reachability
utils diagnose module ntp_clock_drift
utils diagnose module ntp_stratum

[Gregory Brunn]

Another item to try is adding an internal NTP server that is a cisco product like a switch or anything that meets the ntp requirements. 

[deblyn914]

I am trying to create an NTP server on the voice router, will that work?

[deblyn914]

I am 44 minutes off in time when I use the router as the gateway

[Gregory Brunn]

Can you sync that router to a public source? 

Can you post the results of a utils ntp status of the internal source?

Also can you please post the pcap?  Want we want to see is lack of response from the public ntp pools. That proves it is a network issue, not a cucm issue.

[Gregory Brunn]

Any update on this

[Gregory Brunn]

Yes this is what I use when staging in a lab.