Hello,
Wondering you someone can point me in the correct direction to correct this issue for our VIP. Our main Phone admin took another position outside the company and I’m stepping in but, still just learning.
Ok, We have a remote site of about 100 subscribers all on 10.5 CUCM. At this site I have one subscriber that cannot make any external calls to any number they have tried or the local onsite front office tech there. All internal calls in/out work and they can receive external calls ok. To add to the issue this subscriber has 3 different lines (one line for each of the sites) and the issue is on all 3 lines on any phone I move the line or lines to including his soft phone. Anyone else at the same site and compete all calls to the same number(s) this subscriber is unable to complete. When this subscriber tries to make an external call they always get the Cisco message that "the call cannot be completed as dialed please check the number and try again". I currently have all 3 of his line on my phone and cannot make external calls from his lines as well. I have compared line & phone settings to multiple users at the same site and I don’t see a specific setting that I think would cause this issue to be on his lines or phone. This all started about 2 weeks ago for the subscriber. I do currently have a TAC case open and have been worked with them also.
I have also done trace analyzer checks and they show that the calls should be complete the calls.
