Call Manager 11.x and endpoints in different locations

[emencia]

We have the following requeriment of Call Manager centralized deployment:

-We need a centralized deployment of the following applications: Call Manager 11.x, Unity Connection 11.x, Presence 11.x, Contact Center 11.x and Prime Collaboration 11.x. The servers and Gateways is going to be in site A and all the endpoints (phones, jabber clients, CCX agents) is going to be in site B. No one endpoint is going to be located in site A, all of them in site B or another sites connected directly to site B.

We need a WAN link from Site A to Site B to connect CUCM and Collaboration applications with endpoints, but we need to know the bandwidth considerations for that link. Remember, no one endpoint is going to be in Site A, all endpoitns in Site B (there are no calls from Site A to Site B or viceversa, only signalling and control traffic for CUCM and collaboration applications).

We have 1270 users in site B and approximately 1500 devices associated to these users ( IP Phones, Jabber clients, CCX Finesse Agent).

What can be a WAN Bandwidth consideration for this scenario?

Regards,

Emilio Mencia

[Jonathan Schulenberg]

This information is provided in the design documentation for the products. For example, here is the math for call control signaling:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/collab11/collab11/netstruc.html#pgfId-1187800

Note that doesn't include TFTPfirmware downloads, CTI control (eg Jabber desk phone control), or RTP traffic (eg CUCM Annunciator, conference bridge, MTP, or CCX IVR).

The Finesse bandwidth per-agent/supervisor is also documented, though this assumes the default live data gadgets.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_0/design/guide/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11/UCCX_BK_U3AF2742_00_unified-ccx-design-guide-11_chapter_0100.html#UCCX_RF_N9669F5D_00