Party Entrance Tone not working on CUCM 10.5(1.10000.7)

[maneesh83]

Party Entrance Tone not working on CUCM 10.5(1.10000.7) . This is an intermitent issue for Meet Me conference.

++On the CUCM Service Parameter Party Entrance Tone has is TRUE .

++On Directory number Party Entrance Tone is ON . However the Party entrance tone (Beep tone) not coming when Meet Me conference going on .

Gateway 3945 with IOS Version 15.3(3)M5, RELEASE SOFTWARE (fc3).

The conference Configureation as below.

sccp local GigabitEthernet0/0
sccp ccm 172.20.0.152 identifier 1 priority 1 version 7.0
sccp ccm 172.20.0.153 identifier 2 priority 2 version 7.0
sccp ccm 172.22.0.110 identifier 3 priority 3 version 7.0
sccp ccm 172.22.0.111 identifier 4 priority 4 version 7.0
sccp
!
sccp ccm group 1
 bind interface GigabitEthernet0/0
 associate ccm 1 priority 1
 associate ccm 2 priority 2
 associate ccm 3 priority 3
 associate ccm 4 priority 4
 associate profile 2 register ASB-DR-GW04CFB
 associate profile 1 register ASB-DR-GW04XCO
!
dspfarm profile 1 transcode 
 codec g711ulaw
 codec g711alaw
 codec g729ar8
 codec g729abr8
 codec g729br8
 codec g729r8
 maximum sessions 60
 associate application SCCP
!
dspfarm profile 2 conference 
 codec g729br8
 codec g729r8
 codec g729abr8
 codec g729ar8
 codec g711alaw
 codec g711ulaw
 maximum conference-participants 32
 maximum sessions 12
 associate application SCCP

Can any one tell me how the party entrance tone happening when a confernce session open.Is it generated from the hardware Confernce resource which configured on the gateway while mixing the RTP streams ? Is there anything to do with CUCM or any service in CUCM to generate the Party entrance tone ?

[Manish Gogna · Accepted solution]

Hi,

It looks like the following bug

https://tools.cisco.com/bugsearch/bug/CSCup27560/?referring_site=bugquickviewredir

MeetMe Party Entrance Tones stop working

CSCup27560

Description

Symptom:
- MeetMe party entrance tones stop getting played to participants when they join/leave
- The issue will go away for a few weeks if the CCM service is restarted, but then will come back.
- When the issue comes back, it fails 100% of the time.

Conditions:
This problem would occur when we have user having a call from user in different node initiate transfer and also initiate MeetMe and dial user in different node. When transfer completes, we will have a leak in current node MeetMe. This issue should have been there in all CCM versions.

Workaround:
Restarting the CCM service will correct the problem temporarily.

You can either try the workaround or upgrade to one of the fixed versions.

HTH

Manish

[Manish Gogna]

Additionally, for the CUCM to be able to play the party entrance tone: Ensure that you turned the privacy feature off for the devices and ensure that the controlling device for the multiparty call has a built-in bridge. In addition, either configure the Party Entrance Tone service parameter, which supports the Cisco CallManager service and the entire cluster, or configure the Party Entrance Tone setting per directory number in the Directory Number Configuration window (Call Routing > Directory Number).

HTH

Manish

[maneesh83]

Thanks for your valuable comment.

I know that we are hitting the defect CSCup27560 . Checking the stable version of CUCM (most bug free one). If you have any suggestion most welcome.

[Manish Gogna]

My suggestion would be to upgrade to 10.5(2)SU1 which can be downloaded from here

https://software.cisco.com/download/release.html?mdfid=285963825&flowid=50402&softwareid=282074295&release=10.5%282%29SU1&relind=AVAILABLE&rellifecycle=&reltype=latest

Read Me file

http://www.cisco.com/web/software/282074295/121471/cucm-readme-1052su1.pdf

HTH

Manish