PCA alert for call failures

[george_price]

I am hoping that I am simply missing this but we just experienced an issue with our SBC that caused about 600 calls to fail. this is about 50% of our total call volume and Prime Collab didn't make a peep. I am running version 11 but is there a threshold setting for any alert that will be triggered by the failure of calls? I see the failures in the service experience tab but no corresponding alert.

[Jonathan Schulenberg]

What was the failure? More importantly, did anything in the call path throw an error? For example if CUBE sent a normal BYE to CUCM with a cause code of 16 (normal call clearing), then how would PCA know that isn't just half of the calls in the environment hanging up normally (eg a large conference call)?