Unified Communications Infrastructure

Hello, I'm working with a client that would like to use the conference Now feature in CUCM 11.  Since the Conference Now feature requires the use of the Self-Service User ID field to be populated for the User in the Directory this is required.  Howev...

Dear All, If any possible to use the unity connection as a voice recording function? Such as: When someone call in to my IP Phone, and I asked the call, then I find I need to record the conversation. On this situation, can I do the voice recording ...

hello We just went live on cucm version 8.5.1and group call pick up is not workingwhen i try to do a group pick upi lift the handset, press the GPickup softkey, dial the PG pilot numberand then I get "Temp Fail"how could we fix this issuethanks

Hi Guys i have in my work CUCM version 7.1 and we want to upgrade it but i have a problem .... i have missunderstanding about new license system at 7.1 we work with old license [ Node - system & DLU ] license but  this old system was gone and now we ...

I created a hunt pilot with queuing. Under the queuing section I selected the option for "Network Hold MOH Source & Announcements" to play an audio source that I configured. This is set to play an initial announcement along with the sample audio sour...

Hello. I'm trying to build a PCD server, but am having some problems with DNS. I have added the entry to DNS, but PCD states there is a hostname/address mismatch. See screenshot. 

Hi All, Can i have some help with my query please?  In my PQ step 1, I have just 2 steps, where in step1, i have used a wait time. PQs and assigning attributes to agents part is perfectly fine. In ICM routing script, when I am coding for calls to be...

I am not able to successfully setup Email notification with Office365. The error I receive after clicking Send Test Email is "Test Result: Unknown SMTP host: smtp.office365.com" I am using the GUI to configure everything. I have made sure that the em...