PCCE questions

[senthilnatarajan]

1. Changing the routing client name. Currently they are pre-configured as

• CVP_PG_1A
• CVP_PG_1B
• CVP_PG_2A
• CVP_PG_2B

Can they be changed to server host names. Reason for asking is, our CVP developer want this to accomplish some programming on her end (to set dynamic audio path etc in studio scripting)

2. BTW, I haven't ran the final step of the installation guide (deployment type). So my question is, how to change them, after I ran the 'deployment type' validation script?

3. Is there a Cisco documentation in what configuration tool are available after we convert the deployment as PCCE (Routing client, NVRU etc)

Thanks

Senthil

[senthilnatarajan · Accepted solution]

found the answers,

#1 - yes can be changed before the validation or after the validation. Basically validation steps is to verify the hardware requirements of PCCE (memory, HDD etc).

#2 - You get access to some tools using config manager and some using the web url http://ip address of DS/cceadmin. Please note, you don't have access to NVRU labels and NTG. So double/triple check before you run validation.

#3 - using config manager following can be access

• Outbound Options
• PG explorer
• Region Explorer
• Miscellaneous Tools
• Agent Targetting rule
• Application instance
• Application path
• Feature control list
• Media Class List
• Media Routing Domain List
• User List
• User Variable List

Using the cceadmin url following can be accessed

• Agent
  • Agents
  • Attributes
  • Desk setting
  • Precision Queues
  • Reason code
  • Skill Group
  • Teams
• Call
  • Bucket Interval
  • Call Types
  • Dialed Number
  • ECC
  • Network VRU Scripts
• Other
  • Bulk Job

HTH

Senthil

[Esraldidarmawanto]

Hi senthilnatarajan,

i can't find my PG explorer n etc  in my configuration manager, what is the problem? i'm use PCCE 10.5

thx,

esraldi