PG Client Type Selection

[Joseph.Rubio]

Hi,

  I am currently try to configure a second set of PGs in our UCCE environement (I did not setup our PG01s) and came across the Client Type Selection screen in the Peripheral Gateway Setup. I noticed that there was an option for CUCM and UCCE System. My question is what is the difference between these two types? Is there anything I should be aware of when selecting either of these types? Any provided information would be helpful.

Thank you,

Joseph

[Deepak Mehta]

I believe what this gives is the option of setting the PG type.

Wether you are looking for setting up a CUCM PG(Agent pg) or VRU PG ( for CVP or IPIVR) or MRPG (EIM/WIM chat) etc .

So if you are trying to set up Agent pg select CUCM PG otherwise choose UCCE for other types.

You can read through this

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5_1/Design/Guide/UCCE_BK_UBCCA467_00_ucce-design-guide/UCCE_BK_UBCCA467_00_ucce-design-guide_chapter_01.html#UCCE_CN_P62A5149_00

[Joseph.Rubio]

Thank you for your response. I am going to be using this PG for Agent and VRU. So you are saying I should select CUCM and VRU to accomplish this?

[Deepak Mehta]

Yes ,Joseph.Please do the honors.thanks

[Chintan Gajjar]

You can select PG type as generic, it will allow you to run VRU and CUCM Pims on same PG.