01-21-2016 04:59 AM - edited 03-19-2019 10:37 AM
Hi experts
I have recently purchased some Plantronics CS 540 headsets, with the APC 42 cable. I can make/control calls, but they drop usually after less than a minute of connect time. Battery is charged, and I'm in range. The same headset works fine on analog phone.We are 8841 and 8851 phone users.
I've been reading through various search results and it looks like there may need to be a configuration setting adjusted in the back end of CUCM. I'm on version 11, and can't seem to find a resource that follows my version. I'm hoping someone can help me.
Thanks
01-21-2016 06:40 AM
Hi Art,
For the phones in question did you follow these steps;
Device>Phone>Under Product Specific Configuration Layout >Wireless Headset Hookswitch Control> enable
Cheers!
Rob
01-21-2016 10:11 AM
That's what I was thinking... but "Wireless Headset Hookswitch Control" isn't shown
01-22-2016 07:57 AM
Hi Art,
Very strange indeed! I don't have CUCM 11.x or 88xx series phone models to verify this for you....sorry about that. The documentation on CCO & Plantronics seems pretty skint for enabling HHC, is there anywhere on the device page via CUCM admin that even talks about headset settings? It could reference Electronic Hookswitch, Headset Hookswitch control, HHC or might be shown as something else completely.....maybe you could post up some screenshots?
Cheers!
Rob
01-22-2016 11:40 AM
It's a pretty long rolling screen - but nothing in that page seems to relate to hookswitch or anything. I'm wondering if there has to be some command-line # script put in? You would think it would be part of the web interface.
01-22-2016 01:09 PM
Hi Art,
I'm at a complete loss here my friend. The only thing I can think of is to maybe open a TAC case as I did find this 11.x bug that you might be able to reference;
01-28-2016 12:35 PM
Hookswith had to be added to the layout section, which I assume was a command line operation?
Headset works now. Thanks
04-17-2018 09:30 AM
How was it added to the layout screen?
10-13-2017 08:03 AM
Hello, i am using a CISCO 8661 phone with a Plantronics SAVI W720-M wireless headset and my calls get disconnected after about 30 seconds....can someone help me figure out what the problem is? thanks
10-15-2019 12:15 PM
02-17-2020 12:04 PM
Hello,
Did you determine any more about this network reset workaround and what might be the root cause?
02-19-2020 01:05 PM
12-22-2020 06:02 AM
just started having this issue myself.
The option for "Wireless Headset Hookswitch Control" is in call manager on the phone configuration page.
this has been working for me for over a year and just started exhibiting this behavior.
12-23-2020 05:15 AM
12-23-2020 05:58 AM
I found there was an update for my 8811 - after applying the update, I have an option for e-hook control in the phone menu.
I enabled it and it seems to be resolved, at least for now.
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