Playing a busy message instead of busy tone in CUCM.

[hakankatircioglu]

Hi,

We've CUCM 15.0. We want to play a busy message like "The person you have called is busy now. Please leave a message" when the directory number is busy. How can I implement this?

Any idea?

[Jonathan Schulenberg]

There isn’t a native feature for this. Options that I can think of:

• Set a busy greeting on that user’s CUC mailbox.
• Set CFB on the user’s DN to something that would play a greeting. A CUC Call Handler could do it - but you’d likely need to use a Forward Routing Rule to preempt the normal Leave Message conversation. A CCX/IPIVR Application is another option, if you have it.

PS- CUCM is way past its end of support date and has known vulnerabilities. You really need to be planning an upgrade to version 15 or considering a migration to Webex Calling.