thats the part of teh script we have in our system. the issue is the prompt keep playing if an agent is in ready mode but not answering their phone. it never gets to the Queue step. it goes to teh queue step only if no agents are in ready mode. my question is if there's a way to play multiple prompts within select resorce step if agents are not answering and their state is ready. any help would be greatly appriciated.
Regards
Mohammad Chowdhury
