thats the part of teh script we have in our system. the issue is the prompt keep playing if an agent is in ready mode but not answering their phone. it never gets to the Queue step. it goes to teh queue step only if no agents are in ready mode. my qu...

Good day. The issue is with our current CSQ setup and available resource pool selection criteria. Just for your record here is how its currently configured.We have five languages based CSQ’s operating in our call centre and following is how they are ...