10-28-2013 03:41 AM - edited 03-19-2019 07:27 AM
Hi guys,
I have a CUCM 9.1.2.1000-28 using the BAT 9.1.2.1000-281. When I am using BAT to update the users (synced with AD), everything works fine except for CTI Controlled Device Profiles.
In BAT, I have set Controlled Profiles to 1 and CTI Controlled Profiles to 1 (I assume this is the same thing as CTI Controlled Device Profile even though it doesn't say "device") and have populated both fields with the same details User_Name_UDP.
The import flags up no errors, but when I go into the user, the Controlled Profile has been correctly populated with User_Name_UDP (and other attributes, locale, primary extension are populated as well) but the CTI Controlled Device Profile is blank and I need to manually select it from the Available Profiles list. Not really a scalable solution when I need to import a thousand users!
Is this a BAT bug? Or do I need to use a different field?
Solved! Go to Solution.
11-20-2013 10:11 PM
Hi Sean,
Here is the bug
https://tools.cisco.com/bugsearch/bug/CSCug98968/?reffering_site=dumpcr
Symptom:
CTI CONTROLLED PROFILE update via BAT for End users does not take effect. Value stays blank.
Conditions:
CTI CONTROLLED PROFILE and DEFAULT PROFILE have the same value.
Workaround:
- Manual update
- Remove DEFAULT PROFILE values from csv file and retry update
HTH
Manish
11-05-2013 06:49 AM
I'm having the same problem with CUCM 8.6, running a update job afterwards doesn't work either. Did you already find a solution?
11-12-2013 04:38 AM
Hi Freerk,
No, haven't been able to find any solution - may have to raise a TAC case on the matter
11-18-2013 09:57 AM
Any resolution to this yet? I'm also experiencing this on 9.1.2.10000-28
11-19-2013 09:23 AM
Possible workaround? Export a good user profile and see how the Controlled CTI information is labeled. Manually add the columns to the User file before you upload it into the call manager. Or create a file with UserID and only those additional attributes and use it to update the User.
11-19-2013 01:35 PM
I have manually configured a user with a CTI controlled profile and then exported that user. The field is labelled exactly as it is when exported from the BAT tool. After the export, I deleted all the unnecessary columns and used the new manually created CSV file for the import process. CTI Controlled Profile still does not get updated properly.
11-20-2013 02:01 AM
Andy, I'm experiencing the same behaviour. Seems obvious to me that this is a bug. Have you raised a TAC case for this? If no, I will raise one later in the week and report back with the outcome.
11-20-2013 10:11 PM
Hi Sean,
Here is the bug
https://tools.cisco.com/bugsearch/bug/CSCug98968/?reffering_site=dumpcr
Symptom:
CTI CONTROLLED PROFILE update via BAT for End users does not take effect. Value stays blank.
Conditions:
CTI CONTROLLED PROFILE and DEFAULT PROFILE have the same value.
Workaround:
- Manual update
- Remove DEFAULT PROFILE values from csv file and retry update
HTH
Manish
11-21-2013 05:39 AM
Manish,
Thanks! I removed the 'DEFAULT PROFILE' from the csv file and re-ran the update. The CTI Controlled Device Profile was updated successfully.
Andy
11-21-2013 05:42 AM
That's good to know Andy
Manish
11-21-2013 05:49 AM
Solved it for me too Manish, many thanks. As the bug lists this as fixed in v10, I assume there is no planned fix for 9.x and we'll have to continue using the workaround?
11-21-2013 06:23 AM
Hi Sean,
It seems to be the case for now.
Manish
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