Pre-recorded message before ringing

[Office Terry]

Hello,

Our current environment is running CUCM 11.5 and Unity 11.5. The customer has dedicated DNs used as help desk lines, but they are not setup under any kind of IVR. If I want to create a custom announcement to play for internal and external calls prior to ringing the help desk, won't the dedicated DNs need to be part of a hunt group?

[Roger Kallberg · Accepted solution]

AFAIK with a hunt group the caller would only get an announcement if there are calls queued, ie it would not play the announcement if the call is reaching an idle hunt group. My recommendation would be to pass the calls by a hunt pilot in Unity to play the announcement and then send it back to the called number in CM.