Presence 12.5 cluster node issues

[dmooreami]

Have 12.5 presence node. one node is showing "down". Cluster is in failover.

I tried rebooting the down node (BCVVMCCMIMP01), but that didn't fix.

replication runtimestate

Cluster Detailed View from BCVVMCCMIMP01 (2 Servers):

PING DB/RPC/ REPL. Replication REPLICATION SETUP

SERVER-NAME IP ADDRESS (msec) DbMon? QUEUE Group ID (RTMT) & DB Status

----------- ---------- ------ ------- ----- ----------- ------------------

BCVVMCCMIMP01 10.0.251.x 0.021 Y/Y/Y 0 (g_8) (2) Setup Completed

FOSVMCCMIMP01 10.0.235.x 0.389 Y/Y/Y 0 (g_6) (2) Setup Completed

Troubleshooter says  "presence redundancy groups found with HA enabled not in a normal state.

All servers show started on both nodes. FOSVMCCMIMP01 is the main working node.

BCVVMCCMIMP01 node indicates under HA "Stated failed over, Reason Initialization".

suggestions for an fix?

[RachelGomez161999]

Steps to Add Node to Cluster Before Install

Use Cisco Unified Communications Manager Administration to add a new node to a cluster before installing the node. The server type you select when adding the node must match the server type you install.

You must configure a new node on the first node using Cisco Unified Communications Manager Administration before you install the new node. To install a node on a cluster, see the Cisco Unified Communications Manager Installation Guide.

For Cisco Unified Communications Manager Video/Voice servers, the first server you add during an initial installation of the Cisco Unified Communications Manager software is designated the publisher node. All subsequent server installations or additions are designated as subscriber nodes. The first Cisco Unified Communications Manager IM and Presence node you add to the cluster is designated the IM and Presence Service database publisher node.

Procedure
Step 1
Select System > Server.

The Find and List Servers window displays.

Step 2
Click Add New.

The Server Configuration - Add a Server window displays.

Step 3
From the Server Type drop-down list box, choose the server type that you want to add, and then click Next.

CUCM Video/Voice

CUCM IM and Presence

Step 4
In the Server Configuration window, enter the appropriate server settings.

For server configuration field descriptions, see Server Settings.

Step 5
Click Save.

View Presence Server Status
Use Cisco Unified Communications Manager Administration to view the status of critical services and self-diagnostic test results for the IM and Presence Service node.

Procedure
Step 1
Select System > Server.

The Find and List Servers window appears.

Step 2
Select the server search parameters, and then click Find.

Step 3
Select the IM and Presence server that is listed in the Find and List Servers window.

The Server Configuration window appears.

Step 4
Click on the Presence Server Status link in the IM and Presence Server Information section of the Server Configuration window.

The Node Details window for the server appears.

This may help you,

Rachel Gomez

[dmooreami]

The guys on reddit suggest the following.

Try turning off Presence HA, and on the IM and P Servers, under Serviceability and Network Services try restarting Cisco Sync Service, Restarting Cisco Presence DB Monitor. Then re-enable HA.