Presence / CUPC 8.x - HA Problem

[philippe.cousineau]

As the topid said,  I have a problem with the HA.

here is the error that I have :

In the cluster topology

From the PUBLISHER I SEE :

SubCluster High Availability Warning:

This SubCluster is not functioning normally, it is possibly in a transition or failed state. Please verify there are no automatic failures by examining the notifications and alerts.

Please refer to Notification and Alerts for more information.

=============================================

Still in the cluster topoligy

From the Subscriber I SEE :

Verify Application Server Entry

Node entry is missing in the CUCM Application Server list. Please add this node to the CUCM Application Server list on the CUCM Administrative GUI. Also verify your CUCM AXL credentials on the CUCM Publisher page

==============================================

Both Presence are in the CUCM Application server list ( IP address ).

Also,

From presence server, When I am trying to change an unassigned user to a specific Presence Pub or Sub here is there error I have :

Error: users can not be assigned to the node CUP while it is in an invalid high availability state.

note : the database replication seems to be OK  : Status of  2 for both

[Steffen Bruening]

Hi Phillipe could you solve this problem? We have the same issue here with 8.5.4

[philippe.cousineau]

1 )
Restart the Server recovery manager service on the presence publisher

2 )
Wait until service is up

3 )
Restart the server recovery manager service on the presence subscriber

4 )
wait until service is up

If you still have the problem..

5 )
Disable the HA ( as far I remember, there is a check box to disable it )

6 )
Then Reboot the servers
(starting with the Publisher,

7 )

wait until this server is completely up and running

8 )
Restart the Sub

9 )
wait until this server is completely up and running

10 )

Then re-enable HA

11 )
Wait, it will probably automaticly rebuilt and takes somes times to fix everything,,,

Please rate if it help,

Regards,