10-21-2015 10:50 AM - edited 03-19-2019 10:15 AM
Recent environment changes:
We changed the LDAP and DNS servers for this client recently, due to them having been acquired by another company. Everything went smooth, except that the jabber clients are not updating their presence status.
I have verified that replication is good - both servers showing a 2
Users can still IM and all functionality seems to be there, except the status is not updating. They typically show available if logged in, and unvailable if logged out. Does not update when on a call or on DND.
Thanks for help in advance.
10-21-2015 03:06 PM
Did you change their JID??
10-22-2015 06:40 AM
JID? as in Jabber ID or Username? Yes, they went from flast to first.last username naming convention.
10-22-2015 07:47 AM
If you look at your users list, do they have the right JID??
Have you checked the SIP trunk integration to make sure it can monitor the phones??
10-22-2015 11:11 AM
The JID is consistent with LDAP and CUCM. The SIP Trunk configuration CSS includes the partitions of the user phones.
10-23-2015 10:58 AM
The JID is correct (CUP Usernames match CUCM and LDAP)
The problem started after changing over to a completely different LDAP directory. To do so, I exported users from CUCM, had customer replace usernames while I removed LDAP Directory from CUCM and CUP, added new LDAP Directory, inserted Users, checked device associations and permissions, and checked CUP.
I had to also change DNS servers and domain name, which was originally believed to be the fix for the current issue. However, once I changed DNS and domain name, rehosted licenses, and rebooted servers, the issue remained.
I hope this describes the situation a little clearer.
10-26-2015 05:41 AM
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