Previous notification to callers...how to configure

[melozurdo78]

Hi guys,

Due to legal requirement, my costumer wants that callers calling only to a couple of phones hear a previous message saying somthing like "your call will be recorded". This will apply ONLY in 2 deskphones. How can I configure this in Call Manager or Cisco Unity? I have both. Thanks

Regards,

Nacho

[Jaime Valencia]

You would need to send the call to CUC to a call handler with such greeting, then configure it to be transferred to the user.

[Deepak Mehta]

HI Nacho,

Apart from what Jaime suggested ,another way we can do this is use queuing method in Hunt pilot.(Only 9.0 onwards )

1 )Create Line group with these two desk phones and associate to hunt list.

2) Create a hunt pilot and associate to hunt pilot.

3)  In hunt pilot configure queued option and set the MOH audio source in "Network Hold MOH Source & Announcements" box.

So whatever audio wave file you select make sure you select initial announcement and set the audio source wave file with msg " your call will be recorded for monitoring purpose".

Thanks

[melozurdo78]

I am running 8.6 so this option is not present as you said. I can´t find Network Hold MOH Source & Announcements" box. Thanks anyway.

[melozurdo78]

Thanks Jaime...I will try this and if I have questions, I will back to you.

[melozurdo78]

Jaime...trying to do you said me without success. To send the call to CUC I did the following:

1. Created a hunt pilot 2800 with route partition and hunt list linked to CUC.

2. Created a system call handler and recorded a personal greeting in "standard greeting". Inside that "standard greeting", option "callers hear" is "my personal recording" marked and option "after greeting" -> Call Action -> route from next call routing rule.

3. In CUC created a direct routing rule with dialed number 2800.

4. In system call handler created, in transfer rules (standard), transfer action -> transfer calls to -> extension 2801. I put this extension (2801) in my softphone and when I call 2800 from my mobile, the call is transferred to 2801 but without my personal greeting before.

What I am doing wrong? Thanks

[Jaime Valencia]

If you don't reach 2800 then you need to start by looking at basic call routing, is the CSS OK, significant digits, etc.

You might be hitting something else.