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Prime Collaboration Deployment web user lost

antonio.vazquez
Level 1
Level 1

Good night.

Is there any way to recover Prime Collaboration Deployment web user? In other products there is a way to know the user and to recover the password.

 

I have reviewed some manuals and I haven't found anything.

 

Regards

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

It does not seem the CUCM method to recover the GUI password is available in PCD, the closest thing I found was

admin:set password user admin ?
Syntax:
set password user admin
no parameters are required
(but you will be prompted for the old and new password)

And I think that might be for the OS.

Worst case scenario, you just need to re-deploy PCD, it's not as if it had a lot of info.

 

HTH

java

if this helps, please rate

PCD doesn't have a separate application user login. You need to use the platform/OS login. If you have forgotten that as well the. Use the pwrecovery procedure.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/config/guides/UCCX_BK_UBB628CC_00_uccx-os-admin-guide-release/UCCX_BK_UBB628CC_00_uccx-os-admin-guide-release_chapter_010.html#UCCX_TK_R6D6167F_00