privacy in shared lines

[tsodn10128]

Hello,

I have configurated privacy in a shared line with 2 max. number of calls and 1 busy trigger. This shared line is in two hardphone 7911. When i have active privacy in softkey, the other terminal don´t take supervision of the calls (I don´t see "who call you" to the shared terminal). This behavior is all right, but I need to know when the privacy is activated, if it´s possible to send two calls, independents, between both harphones (the same of individual extension), without bearing in mind the calls of another terminal.

Thanks for his help!!

Pablo

[Jaime Valencia · Accepted solution]

Even with shared lines the Max number of calls and busy trigger settings are separate on each instance.

You can have a phone with 4/2 instead of 2/1 as you have on another phone and that phone would allow a 2nd call to ring while the 1st one wouldn't.

HTH

java

If this helps, please rate

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[tsodn10128]

Hello Java,

Thanks for your fast answer but I believe that i don´t explain well the problem. I have managed to form 'privacy' but when in a instance is active the privacy (for example device 'A'), with 2/1, it´s not possible to realize two calls from 'A' (received/send), when device 'B' have any call (received/send). The system say that it´s busy.

If settings are separate on each instance why it´s not possible to send 2 calls in each phone (with 2/1)?

Thanks for your help!!

Pablo

[Rob Huffman · Accepted solution]

Hi Pablo,

No worries my friend

At the end of the day, it's not the fact the Phone A has activated Privacy

that prevents Phone B from taking a second call on the Shared Line. It's

the Busy trigger being set @ 1 on both phones/lines that is causing this. The

Privacy activation on the Shared line just prevents phone B from using Barge or

cBarge to cut in on the active call.

Cheers!

Rob

[Rob Huffman]

Hi Pablo,

I wanted to add this note to Java's great info (+5 Java-man!)

The number that comes into play here is the 1 in 2/1 (Max Calls - Busy Trigger)

it's not the 2. For Incoming calls it's the Busy Trigger that is affecting your desired

behavior Try setting phone B to 4/2.

You can have a read on the behavior of Shared Lines in this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/8_0_2/ccmsys/a03dn.html#wpxref37374

Cheers!

Rob

[tsodn10128]

Hello Rob!

Thanks for your answer and the doc. Sorry, the example that I explain is confused. I wanted to say that if 'A' (shared line´s phone) have any call (and privacy activated), 'B' (shared line´s phone) can´t to received any call (busy tone). And I don´t know if it is normal or it´s wrong.

I think that if 'privacy' option is activated, 2 calls received from de PSTN to the shared line, one in phone 'A' and one in phone 'B' (separate on each instance by the privacy).

Thanks for your help!!