Problem with “Save to XML” with UC Sizing Tool

[paulcoombs]

I'm using the Cisco UC sizing tool for the first time (installed on laptop)

It appears that I am unable to save my design - I get an error message "XML Output file could not be opened for writing"

Looking through the embedded FAQ in the Szing Tool, it suggests that files are saved to a folder called "MySavedSolutions". A folder by this name does exist in Program Files\Cisco Systems\Sizing Tool\Solutions.

The Export to PDF options which appears in the Solution Sizing Summary part of the tool also fails.

Any ideas please?

Thanks

Paul

[keglass]

Paul,

I am sorry you are having problems with your Cisco UC sizing tool. I recommend you post this and future technical support questions to the Cisco Support Community (https://supportforums.cisco.com/index.jspa) where our Cisco technical support experts provide debugging assistance. Another option is to open a ticket with the Cisco Technical Assistance Center (www.cisco.com/go/support) to get expert debugging assistance.

We do encourage you to participate in the Cisco Collaboration Community and to also join our Cisco Collaboration User Group program!  In the community, we encourage your discussion/sharing around collaboration topics and Cisco Collaboration Solutions, including business and IT requirements, industry trends, process, culture/organization issues, how collaboration can be used to transform businesses, vendor selection, adoption, training, architecture, licensing, and product features/functionality. If you are a customer or partner, you can also join the user group program to be eligible for member-only events and influence product direction.

We hope to hear from you again.

Kelli Glass

Moderator for the Cisco Collaboration Community