Introduction:
This discussion talks about the process to collect the logs from HCMF for TAC.
How to set trace-levels on HCMF?
Step1:
Get the complete name of the service from the command “utils service list”. For example “ Cisco HCS CUCDMSync Service
Step 2:
Verify the available trace levels by running the command” show tracelevels”
Step3:
Verify the existing trace level using the command “show trace”
In the next line enter the service name you want to check.
Step4:
Set the tracing to detailed using the command “set trace tracelevel “
Step 5:
Verify changes took effect or not using the command “show trace”
In the next line enter the service name you want to check.
Step6:
Login to RTMT to collect logs.
Step7:
Upload the logs to the SR using the link below:
Note:
In case you are unable to collect logs from RTMT, you can collect it form CLI using the command:
File list active /hcs/
Log locations:
- CUCDM Sync:
activelog /hcs/cucdmsync/*
- SI logs:
activelog /tomcat/logs/si/log4j/*
- HLM Logs:
activelog /hcs/HLM/*
- Platform Manager:
activelog /tomcat/logs/pm/log4j/*
- DMA-SA:
activelog /hcs/dmasa/*
- CHPA:
activelog /hcs/chpa/*
- Syslogs:
activelog syslog/CiscoSyslog
- SDR-CNF:
activelog hcs/sdrcnf
- Packet captures:
activelog /platform/cli/
Diagnostics:
CHPA:
utils diagnose hcs chpa
CNF:
utils diagnose hcs cnf
utils diagnose hcs sdrcnf
CUCDM Sync:
utils diagnose hcs cucdmsync
DMA-SA
utils diagnose hcs dmasa
HLM:
utils diagnose hcs hlm
SI:
utils diagnose hcs si
UCS Manager Sync:
utils diagnose hcs ucsmsync
vcentersync:
utils diagnose hcs vcentersync
