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Restart Cisco RTMT Reporter Servlet on live system - High CPU

Kim Nielsen
Beginner
Beginner

Hi,

 

We have a system running, where we have the Publisher running on high CPU for the last couple of weeks. When looking into what is taking most of the CPU, then the rtmtreporter pops up. I have tried to look into if it will be okay to try and restart the service, without it causing any interruptions on the system?

Anyone knows if that will be ok?

admin:show process load cpu page
top - 14:02:44 up 536 days,  3:28,  1 user,  load average: 4.66, 4.01, 4.33
Tasks: 201 total,   2 running, 199 sleeping,   0 stopped,   0 zombie
Cpu(s): 20.0%us,  5.1%sy,  0.0%ni, 74.1%id,  0.3%wa,  0.1%hi,  0.4%si,  0.0%st
Mem:   8178040k total,  8016980k used,   161060k free,   198904k buffers
Swap:  2064280k total,     8472k used,  2055808k free,  2631916k cached
  PID USER      PR  NI  VIRT  RES  SHR S %CPU %MEM    TIME+  COMMAND
10177 database  24   0 1669m  44m  23m S 81.6  0.6  18547:00 dbmon
14256 ccmservi  15   0  708m 466m 9364 S 78.3  5.8   9065:36 rtmtreporter
31127 informix  15   0  363m 350m 349m S 17.9  4.4   1627:42 cmoninit
28766 root      21   0 36168 6532 4976 S  3.3  0.1   3892:58 clm
13756 ccmservi  16   0  544m  79m  27m S  1.6  1.0  13211:48 RisDC
16292 admin     25  10  2448 1080  760 R  1.6  0.0   0:00.01 top
    1 root      15   0  2180  692  588 S  0.0  0.0  16:31.23 init.real
    2 root      RT  -5     0    0    0 S  0.0  0.0  40:21.61 migration/0
    3 root      34  19     0    0    0 R  0.0  0.0   0:46.91 ksoftirqd/0
    4 root      RT  -5     0    0    0 S  0.0  0.0  33:25.62 migration/1
 

Br

Kim Nielsen

1 Accepted Solution

Accepted Solutions

Manish Gogna
Cisco Employee
Cisco Employee

Hi Kim,

Yes, it should be okay. Generally in these kind of scenarios we restart the service causing the high cpu as an initial step to resolve the issue. If the issue returns then the corresponding traces and other system related information can be collected.

HTH

Manish

View solution in original post

3 Replies 3

Manish Gogna
Cisco Employee
Cisco Employee

Hi Kim,

Yes, it should be okay. Generally in these kind of scenarios we restart the service causing the high cpu as an initial step to resolve the issue. If the issue returns then the corresponding traces and other system related information can be collected.

HTH

Manish

Hello

We are facing the same problem with high cpu on publish.

rtmtreporter has more than 80% cpu.

How can I restart this service ?

Thanks in advance,

Patrick Rieux

Ever figured what was the cause of rtmtreporter CPU usage going thru the roof?

 

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