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Kim Nielsen
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Level 1
Member since ‎01-04-2007
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  • 45 Posts
  • 1 Solutions
  • 46 Helpful votes Given
  • 10 Helpful votes Received
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UCCE with IP IVR and CUCM 15

06-03-2024
Hi, We have a customer that is running UCCE 12.5 with IP IVR systems instead of CVP. We would like to upgrade CUCM to v15, but the compatibility matrix mentions that UCCE 12.5 & 12.6 is only supported with IP IVR version 12.5(1) SU2.  Is that correct...

UCCE Finesse in Chrome vs Edge - 50002 errors

12-21-2020
HI everybody, We have a customer that is running UCCE 12.5 and we are seeing an increasing amount of 50000 - CTI failures on agentes running finesse in Google Chrome.  When we redirect the agents to use Microsoft Edge, then we are getting almost unan...

Upgrade UCCX 10.6 to 12.0 with PCD

02-11-2020
Hi, Anybody know if you can do an PCD upgrade of an UCCX 10.6? When looking at the supported tasks PCD only mentions that 10.5(x) is supported.  I know that going to 12.5 is not supported. BrKim Nielsen

Jabber on CUCM 12.5

09-12-2019
Hi,  I have a new installation with cucm 12.5 and IM&P.  I have made an UC service for the Jabber configuration, and added it on the Service Profile, that I have given my test user. I have given the UC service for both common and Desktop in the servi...

Agent still using CAD in a transistion fase to Finesse

04-30-2019
Hi. In a transition from CAD to Finesse, I have no way to see which agent that still uses CAD.  Are there some log that I could look in, that will give me an indication, if there's any agent left on CAD?
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Member Since ‎01-04-2007 05:51 AM
Date Last Visited ‎10-01-2024 02:10 AM
Posts 45
Total Helpful Votes Received 10
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