Retaining call records 5 years and granting users access to them

[Adan Zuniga]

All,

I have an user that has inquired if we can retain call records for 2 DNs for a period of 5 years and if we can grant them access to view them. Granted, an end user will not be able to analyze CDR's, so do you have any other suggestions that meets the following needs:

> Keep call records for 5 years

> Limit this functionality for 2 DNs only

> Grant users a way to retrieve these records

[Jaime Valencia · Accepted solution]

You would need to store the flat files in your own server to keep them for that long, and then either buy a 3rd party solution, or create your own.

CUCM has no way of just sending the flat files for some DN's, it's all or nothing, so, you'd need to parse through the records to choose which ones have info you need to keep, and which to delete.

Or if you use a DB, then do the same, just store the info you need.