RTMT ALERT ERROR CiscoDRFFailure

[kamalakar m]

From the past few days Im getting this RTMT alert constantly,

Reason : DRF was unable to backup component PHX_CONFIG.Error : Unknown Database Error AppID : Cisco DRF Master ClusterID : 

Any ideas what this error might be ?

[Manish Gogna]

Hi Kamalakar,

Looks to be the following

https://tools.cisco.com/bugsearch/bug/CSCur24834/?reffering_site=dumpcr

Symptom:
UCCX backup fails on CUIC component for second node (phx_config)

Conditions:
UCCX 10.5 SU1 HA

Workaround:
1. Enable Root access on both first node and the second node
2. Copy the /opt/cisco/desktop/openfire/passphrase from Primary Node to the same location on Secondary Node.
3. Restart the Unified CCX Notification Service and the Cisco Finesse Tomcat service.
4. Redo the Back up. It should work this time.

HTH

Manish