Unified Communications Infrastructure

Hi.  I have CUCM 9.1.2 connected to Unity Connection 8.6. Sending call to CUXM using a CTI Route Point.  CUXM answers with System Call Handler.  Caller chooses option that transfers back to CUCM.  Caller hears "Wait while I transfer your call" follow...

From the past few days Im getting this RTMT alert constantly,Reason : DRF was unable to backup component PHX_CONFIG.Error : Unknown Database Error AppID : Cisco DRF Master ClusterID : Any ideas what this error might be ?

I've installed and running CUCM publisher node with 1 subscriber. Version is 10.5. I am trying to install IM & Presence 10.5 from the installation disk. i also created a iso from the setup disk. But i'm getting the message operating system not found....

is ir possible to disable the pin/password option rhat comes on dx650 when first login and also when phone locks after some time? it ask every time login and it not accepted by clietnts. how can remove so that phone work without pin/password..?

Hi All, I am using Cisco 7845 MCS server (CUCM 6.1) and facing dbreplication issue. admin:utils dbreplication status****************************************************************************************************This command reads and writes data...

Hi All, I'm trying to install QM on a VM to basically record UCCX agents but the instal script just doesn't seem to be following the guide at all. I get as far as running the .exe file then all I get is an installation complete message and no post in...

Hi,I am trying to configure my conference phone cp8831 on CME 3945 but the phone cannot register.The status of the phone "phone not registered"CME version#sh telephony-serviceCONFIG (Version=10.0)=====================Version 10.0Max phoneload sccp ve...

Hi All, Am trying to setup a call handler for our main receptionGreeting :"Welcome to My Company ,If you know the extension please dial the number or wait for operator assistance"If some one dial the extension the call is going to extension(Using cal...

Hi all, do you have any presentation or document to show what looks like new in CHR and crystal report in UCCX10.5 comparing to UCCX8.x?  I didn't find it. Thanks,

I have a CUCM 10 server and have registered a couple SX10's and SX80's to it. I can't get the phonebooks to show up on the SX's? On the endpoint under Configuration --> Phonebook Server, it is set to a type of CUCM and the url is https://<servername>...

We are attempting to install CUCM IM and Presence server into our CUCM 10.5 cluster.  We've added the CUCM IM server under System->Servers using the IP address we have assigned to it.  We also have the hostname of our CUCM server set as the IP addres...

We are utilizing Connection to record users name before being transferred into the meetme.  This seems to function fine if the users dial in one at a time.  If we have several users trying to join the meeting @ the same time, the user that dials in l...

Hi I am trying to install a device pack on the CUCM Publisher but when I choose 'Software Upgrades', 'Install/Upgrade', it gets stuck on "Loading, Please Wait'.  I've come away and gone back 12 hours later and it's the same!  As such I am unable to i...