RTMT | CUCM email notification when backup completes not working

[mariamadeira]

Hello All,

I would like your support with troubleshooting the following issue;

I would like that an email notification to send everytime cucm completes or fails the backup process;

I did configure it just like it was told here: https://community.cisco.com/t5/collaboration-voice-and-video/cucm-email-notification-when-backup-completes-drs-backup-email/ta-p/3161759

Also, I've configured the alert to be sent to my email server as well:

1. Choose System > Tools > Alert > Config Email Server.
2. Enter the hostname of the mail server in the Mail Server field, and enter the port number in the Port field (25).
3. Enter the e-mail ID that you would like to get the emails from.

Still, for some reason, when the backup is completed I still don't receive any emails from the RTMT.

Could you please help me on how to troubleshoot this issue?

Awaiting your response.

Best Regards,

[Jonathan Schulenberg]

The mail server probably isn’t accepting unauthenticated SMTP relay from the CUCM server IP addressses. Check the mail server logs or run a packet capture on CUCM filtered to the mail server IP address and see what happens to the SMTP transaction.