RTMT error : "No services/systems logs selected for trace collection"

[MartinBLack54823]

Collect Files in RT MT and go through the correct steps hit finish and get "No services/systems logs selected for trace collection"

Use same steps on other Unity and CU CM sites and it works, just one  customer site will not let me collect files in RT MT for their Cisco Unity

Steps taken:

1. Go to Trace & Log Central.
2. Collect the files.
3. Check the Connection Mailbox Sync checkbox.
4. Click Next.
5. Click Next again.
6. Select the time range of test.
7. Select the location for where to collect the files.
8. Click Finish.Then get pop up: "No services/systems logs selected for trace collection

[stuart.pannell]

I have just had the same issue with CallManager 12.5, adding a host entry in the local windows hosts file resolved it.

When trying to log browse or download log files via RTMT it wasn't coming up with the select server/service options