06-17-2010 05:37 PM - edited 03-19-2019 01:06 AM
Could someone send a screen capture of what a phone status icon should look like in Sametime client. I have the plugins install and the troubleshooter show everything is green but I am getting no phone status icon. Sametime server is 8.5 and client is 8.
06-17-2010 05:44 PM
It depends on your configuration.
When you configure the plug-in (before installation), you may specify:
More detailed explanation could be found at: http://www.lulu.com/content/5552336
Michael
06-17-2010 10:35 PM
06-18-2010 06:18 AM
Here are the troubleshooting steps:
1) Install a CUPC on the same computer as the Sametime client. See if CUPC got the phone presence. If yes, that means the presence info got delivered to the client computer.
If #1 checked out, the problem is on user ID mapping. The plug-in needs to correlate a CUPS/CUCM ID to a Sametime user to properly display the phone icon. The mapping mechanism is very flexible (yet very complicated). Please check Cisco document for details. If document was too difficult to understand, you may also check http://www.lulu.com/content/5552336
Michael
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