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silnce when press *

askq2forum
Level 1
Level 1

‎10-06-2008 12:55 AM - edited ‎03-18-2019 09:45 PM

We have unity 5.x networked and using cross server login. Generally all works fine but just now and then when users dial in via pstn and press * key they get silence - they generally disconnect and try again and it works fine.Anyone seen this?...cheers, Jaginder

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4 Replies 4

srichardson
Level 4
Level 4

‎10-07-2008 09:26 AM

Have you checked the voice gateways to ensure that they are properly configured for DTMF relay? I'm not an expert in IOS config, but I have seen DTMF digits go "unheard" or "misinterpereted" if the gateway is not properly configured.

askq2forum
Level 1
Level 1
In response to srichardson

‎10-07-2008 01:09 PM

Stephanie,

its a single gateway and the issue is intermittent - so I think if the gateway config was wrong then it would never work. Thanks for your reply,Best wishes...J

0 Helpful

Chad Stachowicz
Level 6
Level 6
In response to askq2forum

‎10-07-2008 06:33 PM

What protocol from the gateway to the CCM?

Chad

0 Helpful

askq2forum
Level 1
Level 1
In response to Chad Stachowicz

‎10-08-2008 05:11 AM

Chad,

QSIG E1 from Realitis to IOS gateway then H323 to CUCM

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