SNR Config two DN's to go to same remote number

[Christopher Fine]

I have a directory number (extension) that uses SNR to forward to a remote destination number. I tried to configure a different directory number to behave the same way, but I got an error saying "add failed. The specified remote destination already exists".

[Brandon Buffin · Accepted solution]

Configure a single remote destination profile with a single remote destination. On the remote destination profile, associate both DNs.

Brandon

[Christopher Fine]

I tried to associate both in remote destination profile. 

In remote destination I have both extensions in the upper left and both line associations are checked. 

In remote destination profile I have both line associations on the top left under association. One of these is "in internal" and the other is "no partition". I also have 2 names and 2 destinations under associated remote destinations.

I have it working on DN 166, but I can't get it to do the same thing on 130.

If you need more info let me know what I should add. Any tips are appreciated.

[Brandon Buffin · Accepted solution]

Make sure the DNs/partitions in the remote destination profile match those of the DNs configured on the physical phones.

[Christopher Fine]

130 doesn't have a physical phone. It's only on line buttons of some user's phones. Does that matter?

[Brandon Buffin]

Needs to be in the same partition as the one configured for this DN on these phones.

[Christopher Fine]

Thanks a ton, Brandon. That did the trick.