Some Unity users get “YOUR MESSAGES ARE NOT AVAILABLE”

[evanwoensel]

Some of our users are getting the message “YOUR MESSAGES ARE NOT AVAILABLE” after logging into their voicemail from the phone. We have Unity 4.2 on a dedicated server running Exchange 2000. I have tried running the permissions wizard, and we do not have Outlook on the server.

[ranpierce]

Is that the exact text? I need the exact text of the prompt. My guess up front is the Message store is not connected to Unity and the massages are going to \commserver\UnityMTA\failed folder.

rlp

[evanwoensel]

Thanks for the reply. The issue was that our Unity server was out of disk space due to backups not clearing the Exchange logs out. We had a few users who were getting this message yesterday, then today the message store completely shutdown and all users were getting a "messages not available" message. Once I moved the files to a drive with more space and re-started the exchange store everything came back up.