SRST Manager issue when adding new CUCM

[autresrhumbs1]

Hello Everyone !

I am currently having an issue with setting up SRST Manager v9.

When adding a new Central Call Agent, I am getting the following error :

NewCallAgentWizard:execute(): InternalErrorException: com.cisco.umg.srsx.engine.ipc.client.EngineIpcException: createCm IPC call failure

I am running CUCM 8.6, hosted on a BE6000 and using ESXi5.1. The SRST Manager VM is installed on the same ESX.

I have not seen any compatibility matrix mentioning BE6000 server but I do not understand how it would affect the way data are collected from the CUCM.

Do you think it is a bug? Or did I do something wrong?

Thanks a lot for your help !

[yenlung]

Hello Sir,

Are you using Internet Explorer?

Can you tried using Firefox?

Do let us know if it works.

Regards,

Yen Lung

[autresrhumbs1]

Hello Yen,

Thanks for your answer.

I tried both IE and Firefox, but does it need to run a specific version? (I have latest versions for both).

Thank you,

Bruno.

[maqsood ahmed]

srst Manger 11.0  and cucm 9.1.2 -  in ESXI 5.5 

i cannot add the central call agent in SRST manager: everytime it  prompts the error "Request failed due to internal system error"  . 

i tried with  IE 11.0 , Firefox 42.0 latest updated , and  Google crome ,,, no matter what ,,it give the above error ...   security cert from  cucm is uploaded sucessfully..

very strange that a simple thing cannot be integrated,,,.

iam running out of options ...

[autresrhumbs1]

I agree, this is very strange...

But I am kind of happy not to be the only one facing the issue, as my first thought was some config error on my side.

[jcounter]

I'm running into the same error. Did you ever get resolution?

[autresrhumbs1]

Nope...

I just couldn't get it working.

[Gregory Brunn]

Have you properly uploaded certs for the server into SRST Manager?

[jcounter]

Yes, i actually loaded both pub and sub just to verify. 

Seems to be something else.