Test Call handlers from Unity to Unity Connection

[jamesalston]

I have Unity 5 running in production but we are moving to Unity Connection 8.5 single inbox in a CUCM 7.x enviroment. I have migrated my users to UC via Cobras, as well I have migrated several call handlers.  Unity 5 is still the primary but I have some users on UC8.5 to test functionality. I can switch the users from one system to another via their profile in CUCM. How can I test call handlers that  have been migrated to UC8.5 without turning off Unity 5? 

Thanks

James

[Jaime Valencia · Accepted solution]

Assuming you've already done the integration it's just a matter of configuring either some CTI RPs with CFA using the right VM profile to match those CHs or usejust  one and re-configure the routing rules to test.

HTH

java

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[jamesalston]

I'm not sure 100% sure of what you're talking about Javalenc but I appreciate your reply.  I just took Unity down during off hours and worked on the migrated call handlers in UC.  FYI for anyone who is wondering, COBRAS did migrate  all of my call handlers and for those with caller input mappings, they all worked. I just had to re-record the greeting.

[phamvinhdat · Accepted solution]

If you are familiar with setting up CTI routpoint and extension as java suggested, then you can route the call where to send to based on the voicemail profile set up for that extension or directory number.

Dat

[jamesalston]

Oh I understand now thank you both.