About jamesalston

jamesalston · 01-15-2015

HiI have a setup in which callers dial a help desk number 2XXX and get the option to press 1 or 8. 1 transfers the caller to an ext 3xxxx and 8 to ext 4xxxx and that works fine. However when the choice has been made and Unity Connection(8.5) transfe...

jamesalston · 03-26-2014

HiI have an issue where a credit card terminal via a VG204 SCCP won't connect. I keep getting a communication error message. I am able to hook up an analog telephone and dial to where ever I want and i'm able to receive a call as well. I have this wo...

jamesalston · 02-17-2012

I have one user out of 300 who's MWI light comes on randomly, no meesage when they check VM, it goes off when I reset it on the user page, I've deleted and recreated the mailbox, I've checked telephony configuration(no problems detected) nothing is ...

jamesalston · 07-30-2011

I have Unity 5 running in production but we are moving to Unity Connection 8.5 single inbox in a CUCM 7.x enviroment. I have migrated my users to UC via Cobras, as well I have migrated several call handlers. Unity 5 is still the primary but I have s...

jamesalston · 07-25-2011

Hi I have an issue with one user in my organization who is running Outlook 2010 with VMO 8.5 on his Win 7 64 bit OS. We are running UC 8.5 single inbox and tthe issue with him is when he uses VMO to record a message his VMO indicates that its trying...

jamesalston · 01-28-2015

Thank you Jaime and John with your help I've got this working like I want it to. Before I posted my issue here, I opened a TAC case and the engineer told me that it was not possible to do. Hmm at any rate, I appreciate your help.

jamesalston · 01-16-2015

No luck using a TP so far, perhaps I'm not doing something correct. Thank you for your help anyway

jamesalston · 04-11-2014

Just to follow up for those who may run across this issue. I ended up opening a TAC case and as soon as the engineer got into the switch to look around, everything started working again AUTOMAGICALLY. So I have no clear explantion as to why this happ...

jamesalston · 04-08-2014

I"m having the same issue with 7962 phones which just started an hour ago has anyone made a breakthrough?

jamesalston · 03-27-2014

Thanks Gordon, everything looks good on the CUCM and other VG devices are working fine at other sites. I guess this particular cc machine is extra touchy.

Member Since	‎09-29-2009 07:36 AM
Date Last Visited	‎08-18-2017 03:55 AM
Posts	49
Total Helpful Votes Received	5

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User Activity

Call Masking

VG204 Connectivity

Unity Connection 8.5 Random MWI light

Test Call handlers from Unity to Unity Connection

VMO 8.x with Unity Connection 8.5 issue

Thank you Jaime and John with

No luck using a TP so far,

Just to follow up for those

I"m having the same issue

Thanks Gordon, everything