Though My device is availabe when calling on HuntPilot numer getting busy tone or Call is getting failed.

[omkar.kulkarni]

Hi, I am new to Cisco CUCM server, I am facing an issue and the issue is

Huntpilot number is XXXX and directory number is YYYY.

when calling on XXXX call is getting failed where as if we call in YYYY call is getting connected and working fine.

Please help me with this.

[Vivek Batra]

Hi,

Please ensure YYYY is not logged out from hunt group.

- Vivek

[omkar.kulkarni]

Hi Vivek,

Thx for your reply.

YYYY is logged in and the device is avaialbe, But not able to connect.

[Vivek Batra · Accepted solution]

Hi,

Please double check the basic configuration if not done before;

1. Respective enable hunt list check box is enabled

2. Correct hunt group is assigned to hunt list.

3. YYYY is assigned to hunt group.

4. Reset the hunt list.

5. Under YYYY device page, Logged into Hunt Group checkbox is enabled.

- Vivek

[omkar.kulkarni]

Ohh Great...!

Thanks Vivek, It's working with the above solution.

[Vivek Batra]

Hi,

Thanks for sharing the result.

- Vivek

[omkar.kulkarni]

Hi Vivek,

Logged into Hunt Group checkbox is getting unchecked automatically after the first call.

Pls help me with this.

Thanks,

Omkar

[Vivek Batra]

Hi,

Please follow the Rob (+5) suggestion which he has just posted.

- Vivek

[Rob Huffman]

Hi there,

Can you check for this setting on the Line group config;

• If a line member does not answer a queue-enabled call, that line member is logged off the hunt group only if the setting Automatically Logout Hunt Member on No Answer is selected in the Line Group setting window

From;

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/11_0_1/sysConfig/CUCM_BK_C733E983_00_cucm-system-configuration-guide/configure_call_queuing.pdf

Cheers!

Rob