12-25-2015 10:28 AM - edited 03-19-2019 10:31 AM
Hi there,
Today is Christmas and Friday, I configured Time period on CUCM to identity weekdays and holiday. However, today is Friday, and holiday as well. Is there anybody who know how to give holiday higher priority to forward the call to CUC on CUCM? When the call is transferred to Unity Connection, i was facing the same problem. How to give holiday higher priority to forward the call to greeting? In other word, when the day is weekday and holiday. Holiday will be checked first than weekdays on CUCM and CUCM.
Thanks,
Eric
Solved! Go to Solution.
12-25-2015 12:10 PM
dont think there is setting to define priority on time schedule's, but if we define a time period with a specific date, on that specified date, that period overrides other periods that are defined on a weekly basis.
refer the SRND for clarity on time period behavior
Time Period Behavior
If you define a time period with a specific date, on that specified date, that period overrides other periods that are defined on a weekly basis.
Example
Consider the following example:
In this case, on December 31st, the afterofficehours period will not be considered because it gets overridden by the more specific newyearseve period.
Time Schedules
A time schedule comprises a group of defined time periods that the administrator associates. After the administrator has configured a time period, the time period displays in the Available Time Periods list box in the Time Schedule Configuration window. The administrator can select a time period and add it to the Selected Time Periods list box.
|
After the administrator selects a time period for association with a time schedule, the time period remains available for association with other time schedules. |
After the administrator has configured a time schedule, the administrator can use the Partition Configuration window to select either the time zone of the originating device or any specific time zone for a defined time schedule. The selected time zone gets checked against the time schedule when the user places the call.
The Time-of-Day feature filters the CallingSearchSpace string through Time-of-day settings that are defined for each partition in the CallingSearchSpace.
After time-of-day routing is configured, if the time of an incoming call is within one of the time periods in the time schedule, the partition gets included in the filtered partition list search for the call.
Examples
You can define time schedule USAholidays as the group of the following time periods: newyearsday, presidentsday, memorialday, independenceday, laborday, thanksgivingday, christmasday. The administrator must first configure the applicable time periods.
You can define time schedule library_open_hours as the group of the following time periods: Mon_to_Fri_hours, Sat_hours, Sun_hours. The administrator must first configure the applicable time periods.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_0_1/ccmsys/CUCM_BK_CD2F83FA_00_cucm-system-guide-90/CUCM_BK_CD2F83FA_00_system-guide_chapter_01111.html#CUCM_RF_TDF6E2BA_00
Venkatesh.
-Do rate helpful posts.
12-25-2015 12:10 PM
dont think there is setting to define priority on time schedule's, but if we define a time period with a specific date, on that specified date, that period overrides other periods that are defined on a weekly basis.
refer the SRND for clarity on time period behavior
Time Period Behavior
If you define a time period with a specific date, on that specified date, that period overrides other periods that are defined on a weekly basis.
Example
Consider the following example:
In this case, on December 31st, the afterofficehours period will not be considered because it gets overridden by the more specific newyearseve period.
Time Schedules
A time schedule comprises a group of defined time periods that the administrator associates. After the administrator has configured a time period, the time period displays in the Available Time Periods list box in the Time Schedule Configuration window. The administrator can select a time period and add it to the Selected Time Periods list box.
|
After the administrator selects a time period for association with a time schedule, the time period remains available for association with other time schedules. |
After the administrator has configured a time schedule, the administrator can use the Partition Configuration window to select either the time zone of the originating device or any specific time zone for a defined time schedule. The selected time zone gets checked against the time schedule when the user places the call.
The Time-of-Day feature filters the CallingSearchSpace string through Time-of-day settings that are defined for each partition in the CallingSearchSpace.
After time-of-day routing is configured, if the time of an incoming call is within one of the time periods in the time schedule, the partition gets included in the filtered partition list search for the call.
Examples
You can define time schedule USAholidays as the group of the following time periods: newyearsday, presidentsday, memorialday, independenceday, laborday, thanksgivingday, christmasday. The administrator must first configure the applicable time periods.
You can define time schedule library_open_hours as the group of the following time periods: Mon_to_Fri_hours, Sat_hours, Sun_hours. The administrator must first configure the applicable time periods.
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_0_1/ccmsys/CUCM_BK_CD2F83FA_00_cucm-system-guide-90/CUCM_BK_CD2F83FA_00_system-guide_chapter_01111.html#CUCM_RF_TDF6E2BA_00
Venkatesh.
-Do rate helpful posts.
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