Hi there,
The TimeCardView user guide explains how to unlock a user after being stuck in a locked state due to exceeding the work/status limits. At this point, the unlock can be done only via the TimeCardView IP phone interface and not from the GUI. I've included a snapshot fromt eh user guide below.
In the future, I recommend that you use our NetPro forum for technical questions as it will get answered in a more timely manner. http://forum.cisco.com/eforum/servlet/NetProf?page=main This Collaboration Community is for a less technical level of conversation.
Hope this answers your question!
Mark
UC Solutions Marketing
Override
Only supervisors can override an employee's status. Overriding is necessary when an employee is locked out of his or her account, a condition indicated by the letter L in brackets next to the person's last status. See note in Change Status.
Step 1 To unlock an employee's account, from the TimeCardView home page, choose Employee Status.
Step 2 Select the employee whose account is locked. The Further Options page appears.
Step 3 Select Override. The Override Status page appears, showing the next transition the employee could have made, for example, End Lunch.
Step 4 Select the appropriate status. The Year Selection page appears.
Step 5 Select the year. The Month Selection page appears.
Step 6 Select the month. The Day Selection page appears.
Step 7 Select the day. The Hour Selection page appears.
Step 8 Select the hour when the employee is to change status. The Selected Date page appears, and the system updates the employee's current shift status. The Employee Status page appears again.
If the employee's account is still locked, you can override again. This is necessary, for example, if the person ended neither their lunch break nor their shift, and the first override was only to override the Lunch status. The second override ends the shift.
