Unified Communications Infrastructure

We're long time Unity users, have been since the Active Voice days. We like our Unified Messaging. I'm interested in the Visual VoiceMail app but it is only on Unity Connection. What is the roadmap for me? Is Unity UM on a Windows platform being phas...

Hoping someone can shed some light on this for me.We're running CCM 6.1.2 and CUPS 7.0.2 and having an issue with one user.  When she uses her desk phone (either directly or through CUPC) the call goes through and her calling party number on the voic...

Please can someone tell me what the Upgrade path from CUCM 5.0 to 7.1 is?

does anyone have any experience with license’s when upgrading unity connection 1.2 to 2.1I need to know if the license’s that were bought for unity connection 1.2 will transfer to 2.1, and what is needed to make these license’s transfer.I have been t...

Hi,I imported a user into Unity 7.x / Exch 2007 UM, and then deleted the user. The user is no longer available for import, i suspect the account has Unity properties in it. What tool do i use to remove these properties?Thanks

We have several Unity 7.0.2 unity servers configured, both on W2K and W2K3.  This morning, user reported that when they try to access the CiscoPCA, they get the following error (see attached bitmap for full error).  We are also getting this on the Un...

Hi,Got a bit of an unusual one with one of my Unity servers. Got a call from Local IT that VM was not beign delivered, checked it out and all VM were still in MTA folder, tried to reset the MTA service but didnt make any difference, Tried to run Wiza...

Hi ;try to add the device C7962 and C7915 in CUCM 6.0.1. Manage upgrade the software from CUCM OS. But when i add the new phone from Device > Phone still don't have option C7862 to select. Here the software which loaded in CUCM;Product Version 6.0.1....

Hi All,I have a Unity 7 server that when the AvScavengerSrv runs, i.e. every 30 mins the server CPU and disk I/O take a big hit.  I have not been able to find any real information on the service other than it take call records and inserts them into t...

We have a new call manager & cups deployment in our office. We are going live and have found Mac machines running the Mac version of cupc cannot actually make phone calls while on an ipsec vpn. We connect fine to the cups server and we see all the AD...

We recently upgraded our old Unity 2.4.6 dinosaur to Unity Connection 7.1.I've looked in vain for anything in Unity Connection 7.1 regarding EMS.The only discussion I came across was for Unity, not UC.Seriously? I can send text messages to tell me I ...

Hi, Could someone please tell me what the command is to dial a phone number from the command line of the router. Thanks,Debbie

I see several posts on the forum that state that Office Communicator R2 is not yet supported with CUCIMOC.  A few state that it wont be supported until 2010.  Yet the latest data sheet states this as supported clients - "Microsoft Office Communicator...

Hi,is it possible the keep the PIN in Unity and UCM synchronous?

I have a customer who claims calls come in to his system withcaller id, but then they disappear before he answers, then 10-15 seconds later theyring back to him, but now with no caller id.Why would the call leave his phone and come back, and why woul...