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To Reset CUC GUI Password

IGOSolutions
Beginner
Beginner

Unfortunately i forgot my CUC (CISCO Unity Conection) GUI Password. When i tried to reset the password i am getting an error message. Please refer the attachment for the error message and Support me to reset the same.

5 Replies 5

hsood
Participant
Participant

Hi,

Try this out:

A. Create  another Admin account

1. Create a user with No mailbox
===================================
run cuc dbquery unitydirdb execute procedure csp_UserCreate(ptemplateObjectId=(select objectid from vw_Usertemplate where displayname='Administrator Template'),palias='<alias which you want>')

2. Assign "System  Administrator" Role to the user
==================================================
run cuc dbquery unitydirdb execute procedure csp_PolicyCreate (pRoleObjectId=(SELECT objectid FROM vw_role WHERE rolename='System Administrator'), pUserObjectId=(SELECT objectid FROM vw_globaluser WHERE alias='<Replace with the alias of account you created above>'));


3. Reset the Password of the user
===================================
utils cuc reset password <alias you created above>

4. Try login and then reset the cucadministrator password from CUCA.

See if it works.

Regards,

Hitesh

Hi Hitesh,

I tried as you Suggested, but still I couldn't reset the GUI Password for Cisco Unity Connection. Please refer the attachment for the error message.

Regards,

Navin Kanna  

Jaime Valencia
Hall of Fame Cisco Employee Hall of Fame Cisco Employee
Hall of Fame Cisco Employee

Are you using the built-in OS admin account for this??

Or are you using an OS account that was manually created?

HTH

java

if this helps, please rate

I am using built-in OS Admin account.

iptuser55
Frequent Contributor
Frequent Contributor

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