08-28-2012 07:36 AM - edited 03-19-2019 05:27 AM
Dear All,
I have loss my application user of UCCX. i creat one new End user in CUCM but its not login in UCCX.
when i login same user in CUCM its login fine.
i try Tomcat service restart in Uccx.
server : Uccx 8.5
CUCM 8.6
VMWare with Linex server
08-28-2012 07:49 AM
Hi Khalid,
To login into UCCX admin, you need the UCCX Administrator who is an end user residing in CUCM End user page. You would have selected this end user and made him an UCCX Administratot as part of the UCCX initial app admin configuration.
Please use this user credentils to login into UCCX Admin, you can reset the password of this user from CUCM and try again.
Hope this helps.
Anand
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08-28-2012 08:51 AM
Dear Anand,
I have add End user , uccxadmin and Password then allow them a
Permissions Information : all user group selected.
can i need anything other to do in CUCM,
08-28-2012 08:59 AM
Hi Khalid,
Now you go back to UCCX admin-> Tools -> User Management->Administrator Capbility View, and from the available users list select this end user and push him to the right side and save it, to make him as a UCCX Administrator.
Hope it helps.
Anand
Please rate helpful posts !!
08-28-2012 09:07 AM
Dear
i cannot login ccx Administrator page. i have access only OS Administrator.
this is the main issue. icreat the admin user for CCX Administrator page. which one is not login there.
08-28-2012 09:12 AM
Hi Khalid,
Could you please clarify the below point.
Is your initial configuration on UCCX setup completed? If yes, than you would have selected atleaset one user as a UCCX Administrator in the final step of this configuration.
Please use that to login into UCCX admin page.
Thanks,
Anand
08-28-2012 09:20 AM
Hi
yes initial configuration was completed befor and i can login administrator page fien. after that from CUCM End user i dont no how delete the uccxadmin user. i was creat new user with same name and pass. but uccx administrator page not login.
Now i delete that use and create one new user with new password, that user is login CUCM fine but stil not login in UCCX adminstrator page.
08-28-2012 09:24 AM
Hi Khalid,
Please open a case with Cisco TAC, for this issue.
They will create a root account and use the CET tool to set it again as Fresh install and go through the initial configuration one more time, and select again the UCCX administrator.
Please note that, its always a good practice to have multiple UCCX Administrators, so that you can avoid this kind of situations.
Hope it helps.
Anand
Pls rate helpful posts !!
08-28-2012 09:36 AM
Hi anand,
thanks for help.
so there is no salution for this issue. I have root Access from VM ware. can u tel me i will do it.
08-28-2012 10:14 AM
Hi Khalid,
You need root access to UCCX box, TAC is the only team who can create the root access.
(To open a request with TAC, please go to http://tools.cisco.com/ServiceRequestTool/create/)
You can refer the below thread (valid for only Windows based UCCX, for linux based UCCX you need to install the CET in a saperate box)
https://supportforums.cisco.com/thread/2028974
Hope it helps.
Anand
08-28-2012 11:58 PM
Dear i try to login CET but they did not accept my root password,
can i put server ip or UCCX ip ? to login CET
08-29-2012 12:21 AM
Hi Khalid,
You can not create the root access , TAC team can only create it.
Without this root access you can not login into CET tool.
Thanks,
Anand
08-29-2012 12:23 AM
ohhh....!
So i reinstall my UCCX its batter for me.
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