UCCX and agent desktop +E.164

[Ed Kender]

Hello - we are running 10.0 UCCX and looking to see if +E.164 is supported.  The issue we have with this is that with agent desktop it does not allow the + sign in the extension field.  IS there a work around for this?

[Manish Gogna]

Hi Ed,

Use of E.164 DN on agent devices requires Finesse. E.164 is not supported with CAD / IPPA.

HTH

Manish