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UCCX and agent desktop +E.164

Ed Kender
Level 1
Level 1

‎01-28-2015 06:02 PM - edited ‎03-19-2019 09:06 AM

Hello - we are running 10.0 UCCX and looking to see if +E.164 is supported.  The issue we have with this is that with agent desktop it does not allow the + sign in the extension field.  IS there a work around for this?

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Manish Gogna
Cisco Employee
Cisco Employee

‎01-29-2015 04:57 AM

Hi Ed,

Use of E.164 DN on agent devices requires Finesse. E.164 is not supported with CAD / IPPA.

HTH

Manish

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