UCCX & WebService

[younssiga]

Hi All,

We have many UCCX "V7.x" centers arround the world, and we want to establish listener on each uccx to communicate data when events arrived (calls, end calls....) and some reporting statistics to a centralized java web application.

I don't really know UCCX Technology, but I know well how to WebService (SOAP...), SOA.....

Can you please advice me what to use with uccx to work with webservices, is there any other technology easy to use to communicate with tier applications?

the ucxx will act like a consumer of service : example: when call event arrive  it will send to a provider ( java web app)  some information.

and sometime it will act like a provider: example : the java web app will ask for reporting data.

Can you please give me some idea and tell me if I'm in the right way or not ?

is Trigger & steps still used in uccx 7 and higher versions?

Is uccx providing webservices solutions (to invoke using wsdl's)?

thank's in advance

[Gajanan Pande · Accepted solution]

Hi,

If you don't hear from any developers on this forum, my best advise would be to post your query here at http://developer.cisco.com/web/uccxcti/home . You may think of opening a Developer TAC case there.

If above info helps, pls rate the post.

GP.