We have many UCCX "V7.x" centers arround the world, and we want to establish listener on each uccx to communicate data when events arrived (calls, end calls....) and some reporting statistics to a centralized java web application.
I don't really know UCCX Technology, but I know well how to WebService (SOAP...), SOA.....
Can you please advice me what to use with uccx to work with webservices, is there any other technology easy to use to communicate with tier applications?
the ucxx will act like a consumer of service : example: when call event arrive it will send to a provider ( java web app) some information.
and sometime it will act like a provider: example : the java web app will ask for reporting data.
Can you please give me some idea and tell me if I'm in the right way or not ?
is Trigger & steps still used in uccx 7 and higher versions?
Is uccx providing webservices solutions (to invoke using wsdl's)?