Unable to add end user under user management in CUCM admin page

[aniket0422]

Hi All,

I am unable to add end user under user management in CUCM admin page. It shows below error. [Attached Screenshot]

Add failed.The system has exceeded its time limit to resolve license non-compliance issue. No more operations are allowed until the license compliance issue is resolved.

How to resolve this issue, please help.

[Aman Soi · Accepted solution]

Hi Aniket,

This means your Grace period for licenses has ended.

You need to have permanent licenses uploaded in CUCM.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/9_1_1/ccmfeat/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91/CUCM_BK_C3E0EFA0_00_cucm-features-services-guide-91_chapter_0100100.html

License Compliance

When first installed, the Unified Communications Manager is fully operational in demonstration mode for a grace period of 60 days, until it has successfully synchronized with the Enterprise License Manager and licenses are installed on Enterprise License Manager. Once the Enterprise License Manager has been registered, licenses have been installed, and synchronization with the Unified Communications Manager has taken place, the Enterprise License Manager communicates with the Unified Communications Manager product instance on a daily basis. The Unified Communications Manager reports the total license requirements by license type to the Enterprise License Manager. The Enterprise License Manager totals the license requirements for all connected Unified Communications Manager product instances and compares the total license requirements to the total available installed licenses (the license requirements and installed license types are totaled for all product instances of the same product type.) The Enterprise License Manager then reports the status back to the product instance as:

• In compliance, or;
• Non-compliance

Non-compliance occurs in the following situations:

• There are an insufficient number of licenses, or;
• There has not been a successful synchronization with the Enterprise License Manager

Licenses in the non-compliant state for Unified Communications Manager are enforced after a 60-day grace period. At the conclusion of the grace period, Unified Communications Manager enforces non-compliance with the following service degradation:

• Devices and Users cannot be provisioned. Changing the configuration of a user that affects licensing (For example: the Enable IM and Presence and the Enable Mobility check boxes) is not allowed.
• Devices and Users cannot be de-provisioned. Any configuration changes that involve licensing (For example: disabling IM and Presence or Mobility) is allowed.

regds,

aman

[aniket0422]

Hello Aman,

Thanks for reply. I am attaching screenshot of License Usage Report. It seems that ELM is synchronizing with CUCM properly.

Can you please suggest next action i should take looking at the attached screenshot of License Usage Report.

[Jaime Valencia]

The message near the red X at the top clearly tells you what your problem is, yes, your system is properly syncing to ELM, but you DO NOT have enough licenses, Aman already posted the reasons for non compliance. You need to add enough licenses to cover for what you're using to be able to change anything in CUCM

[Aman Soi]

Hi Aniket,

you need to have that many permanent licenses so that "IN Compliance " happens.

regds,

aman