Unified Communications Infrastructure

Hello, using Attendant Console 10,  a call was parked from one of our extensions to one of our parked call numbers. We are unable to unpark the call. When you click dial it says "A call cannot be completed as dialed" is there a way to retrieve or ca...

Hi, I have read articles form 5 years ago about Attendant Console not supporting viewing calendars.  I have used the new V11 which is a nice improvement on older versions i have used but not having calendar access is a big let down, especially as c...

Hey all...    Does anyone know if Finesse, running on Citrix XenDesktop (or any other VDI) supports monitoring and recording services in version 10.5? I've looked around but the documentation is vague.  Thanks! -Sam

Hello Is this possible to upgrade Cisco Emergency Respoder from Relase 8.0 to 10.x ?  

Dear Experts, We are done the migration of cucm Pub & Sub which was version 7.1.5 to 10.5 by using pcd. After successfully migration all the phones are got registered and internall calls are going but the calls are not going outside. Do we need to d...

Hello All I have a client that want's to confirm if changing from a 2008 Native domain to 2012, could affect the LDAP sync on CUCM version: 8.6.2.22900-9 CUC Version 8.6.2ES44.22900-44 UCCX version: 8.5.1.11003-32 CUP version: 8.6.4.11900-1 Any po...

Using CUC 9.1   I am trying to create a report that lists all the users and their voicemail mailbox size. I have already looked in CUC Serviceability and this is not an option in the reports. I know CUDD is available for this, but that is not an opti...

I have a couple of 9951 reception phones with KEMs. The receptionist does not want to see if their non-prime line has voicemail because they think it's distracting. Basically, they do not want to see the red envelope indicator on any of the lines con...

Hi, I have created a new Call handler (Unity Connection V10.5) to be used as a basic IVR. The Call handler has Caller Input keys defined and a Standard Greeting Recorded. The call routes to Unity via the CTI Route Point, however Unity reports that t...

Dear members, I am trying to configure the Cisco UC540 on my lab, I have connected the device to my L3 switch on vlan 10 (default vlan of the UC540) but unfortunately I can not ping the device from inside or access it via CCA from inside. It is now 2...