Unified Communications Infrastructure

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I’m trying to change a gadget in Finesse but need some assistance.<id>queueData</id>                <label>finesse.container.tabs.supervisor.queueDataLabel</label>                <columns>                    <column>                        <gadgets><...

Hi all, Good day to all. Currently we are having issues that the CUCM that is the Publisher is not synchronizing to any of the NTP servers it has set. The current version running for CUCM is the 8.6.2 and it is hosted on a vmware Esx 5.0, but the NTP...

Hi all, I tried to integrate Unity Connection 8.6 with Office365 for unified messaging,  got error message below while running testing.  Any thoughts?    Your help/input is much appreciated.                 Master001 Test the unified messaging servic...

master001 by Level 2
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Hello, I have a newly installed UCM 10.5.2 system.  When I try to run the Cluster Overview report in the Unified Reporting page I am receiving the following error. ERROR: Fatal error encountered while validating report XML with schema: Premature end ...

Current call handler does processing out to ephone-dn's via caller input. Customer would like to play the standard greeting and then transfer call to CME ephone-dn. If I modify Call Handler - Standard transfer rules, I can get call to transfer to CME...

Hi All, bit of of a "Hail Mary" to begin with as I'm not sure if I'm in the right area. We had a voice network that was purely Cisco (phones and switches)and the QOS on the network was based on autoqos generated markings with quite a bit of tweaking....