Unable to add subscribers to Unity

[kwaldecker]

Hello there,

I am having trouble adding users in Unity.

On the subscriber admin page the Plus icon you use to add a user is Greyed out and cannot be clicked.

Any causes for this?

We are running Unity 4.0(5)

Exchange 2003 SP2

I have checked licenses and we still have at least 15 left

thanks for any help

[Hin Lee]

Please post the complete application and system event logs.

[kwaldecker]

Attached is the Unity Info Cab and the app and sys logs.

thanks!

[Hin Lee]

The error below shows me that your LDAP server is not available. Please confirm that the LDAP server is avail by doing the following command:

telnet 000-dns2.gcsnc.net 389

If you cannot connect, either a firewall or worse, the ldap server is down.

CiscoUnity_DSAD 1017

The Cisco Unity service that monitors Active Directory (AvDSAD) is skipping a synchronization cycle because it failed to connect to domain controller 000-dns2.gcsnc.net. Ensure that the server is accessible and is configured as a domain controller and that no DNS issues exist. The service has failed to connect to this domain controller for 4 consecutive synchronization cycle(s). After 15 consecutive failed connection(s) The Cisco Unity service that monitors Active Directory (AvDSAD) will attempt to connect to a different domain controller. Diagnostic Info: Domain Controller: 000-dns2.gcsnc.net Binding String: LDAP://000-dns2.gcsnc.net:389/ROOTDSE Error Code: ERROR_DS_UNAVAILABLE Description: The directory service is unavailable.

[kwaldecker]

Could the LDAP server being down cause Unity to grey out the Plus Icon to add a subscriber?

I'll try that telnet command and report back.

thanks!

[kwaldecker]

I just tried the telnet command and it could not connect to the ldap server.

What steps can i take to fix adding users into unity?

thanks

[Hin Lee]

Unity has to be able to reach a ldap server in your domain. Look in the ADUC for another domain controller in your domain. I am a bit surprised because Unity's DC/GC Reconnect Settings Tool should have done it automatically if you have another DC.

Check your vm at xt 2187.

[kwaldecker]

I was able to get it fixed!!

The unity box could not find the domain controllers. I found out that the old domain controller that unity was looking for was taken down a month or so ago!

I had to run the DC/GC reconnect though and manually enter in the new domain controllers to get it working.

thanks for the help!